Support

Something not working, or just have a question? We're happy to help.

Write to us

Email us with questions, feedback, or account/purchase issues. We usually reply within 1-2 business days.

Common questions

Are my photos safe?

Yes — your photos never leave your device. The analysis runs entirely on your phone; your photos are never uploaded to a server and are never used for ads or model training. If you enable backup, your data goes only to your own iCloud. See the Privacy Policy for details.

How accurate are the results?

Tonely's results are style and entertainment advice; lighting conditions and photo quality can influence the outcome. For best results we recommend a selfie in daylight, without makeup or filters. Results are not a medical assessment and carry no claim of absolute accuracy.

What does the subscription include?

Tonely works with subscriptions: Color Analysis, Wardrobe, or the Complete Bundle covering both — monthly or yearly, each with a 3-day free trial. Your full palette, colors to avoid, style and makeup advice and the share card unlock with a subscription. If you previously bought the one-time Premium, your access to color analysis continues for life.

Account deletion

You can permanently delete your account and data in the app via Settings → Delete Account. If you need help, just write to us.

App info

App version: 1.2.0
Platform: iOS and Android